Welcome to the Call Center Hiring Channel sponsored by HireIQ. This channel will feature the latest news and trends in the call center hiring space, keeping readers up to date on the most current white papers, case studies and more. For everything you want to know about call center hiring, interviewing, language assessments and more, keep this channel bookmarked.

Call Center Hiring - Xerox Announces 250 New Jobs for Lexington Call Center

Call center hiring in the U.S has got a boost over the past couple of years, largely due to the efforts implemented by the Obama administration to get the call center jobs back to the country instead of being off-shored.

Call Center Hiring Achieves New Level with Virtual Interviews

With the growth of telepresence and video conferencing, call center hiring has attained a new level of efficiency. Thanks to the virtual hiring solutions offered by career service providers, call centers are at ease while recruiting agents multiple times a year.

Covered California Health Insurance Call Center is in Hiring Spree

When recession left millions jobless in the country, call center hiring gave them a ray of hope as the industry began to drastically. Currently, there are several call centers in the U.S are in hiring mood thanks to the rising demand for quality customer service, as well as the efforts undertaken by Obama administration to encourage onshore recruitment in call centers.

How InterviewIQ Speeds the Call Center Hiring Process

A boost in customer demand is good for any industry. For the call center, it often means the organization has to launch a call center hiring initiative to ensure they have the adequate staff to handle the growth. When a large volume of workers is needed, a strategic plan should be in place to ensure quality candidates are considered for the jobs.

Five Things to Never Say to a Customer

A few months ago, I wrote about a Customer Service Representative's (CSR) most powerful word – "can" (find it here: http://www.hireiqinc.com/blog/entry/csrs-most-powerful-word)...

What makes an effective home agent?

I had the opportunity to speak at length with Michele Rowan, industry recognized expert on home agents, not too long ago...

Do you survey your applicants when the recruiting process is over?

Surveys. Just about every company does them. Customer surveys are used to gauge how customers perceive your company's products and services...

You Have Six Seconds. Make them Count.

A recent survey by career site The Ladders (click here for the survey itself), recruiters spend a whopping six seconds reviewing individual resumes...

Do you Provide an Inviting Candidate Experience?

It is conventional wisdom that a recruiter's impression of an applicant is formed very early in the hiring process...

What's your Candidate Evaluation Style? American Idol or The Voice?

The regular and frequent promotion of The Voice during Sunday’s Super Bowl made me think about the process of candidate interviewing and evaluation in the hiring world...