Welcome to Call Center Hiring Channel
Welcome to the Call Center Hiring Channel sponsored by HireIQ. This channel will feature the latest news and trends in the call center hiring space, keeping readers up to date on the most current white papers, case studies and more. For everything you want to know about call center hiring, interviewing, language assessments and more, keep this channel bookmarked.
Latest Call Center Hiring Featured Articles
Virtual interviews are increasingly becoming popular in call center hiring. Virtual recruitment not only involves testing the skills of candidates, but also covers predictive analytics of the entire recruitment process, helping organizations deliver higher levels of efficiency in the entire recruitment process.
Call center hiring in the U.S has got a boost over the past couple of years, largely due to the efforts implemented by the Obama administration to get the call center jobs back to the country instead of being off-shored.
With the growth of telepresence and video conferencing, call center hiring has attained a new level of efficiency. Thanks to the virtual hiring solutions offered by career service providers, call centers are at ease while recruiting agents multiple times a year.
When recession left millions jobless in the country, call center hiring gave them a ray of hope as the industry began to drastically. Currently, there are several call centers in the U.S are in hiring mood thanks to the rising demand for quality customer service, as well as the efforts undertaken by Obama administration to encourage onshore recruitment in call centers.
Call Center Hiring Features
Latest Call Center Hiring Blog Posts
A few months ago, I wrote about a Customer Service Representative's (CSR) most powerful word – "can" (find it here: http://www.hireiqinc.com/blog/entry/csrs-most-powerful-word)...
I had the opportunity to speak at length with Michele Rowan, industry recognized expert on home agents, not too long ago...
Surveys. Just about every company does them. Customer surveys are used to gauge how customers perceive your company's products and services...
A recent survey by career site The Ladders (click here for the survey itself), recruiters spend a whopping six seconds reviewing individual resumes...
It is conventional wisdom that a recruiter's impression of an applicant is formed very early in the hiring process...
The regular and frequent promotion of The Voice during Sundayâ€™s Super Bowl made me think about the process of candidate interviewing and evaluation in the hiring world...
Latest Call Center Hiring Industry News
CA Technologies Receives Strong Positive Rating in Gartner's IT Project and Portfolio Management MarketScope Report5/24/2013 7:38:46 AM
Call Center Hiring is a web-based virtual interviewing application that helps you expand your candidate pool, interview more applicants in less time, and hire the best ones more quickly.
White Paper: Improving Hiring Performance
The Business Case for Virtual Interviewing. A Business Optimization White Paper
Effective customer service operations starts with hiring people with the right communication, technical, critical thinking and language skills.
IRT Case Study: Streamline Hiring Process
Business Transformation Radio
Call Center Hiring Customer Testimonials
With InterviewIQ, the quality of prospective employees has risen dramatically. Our recruiters can focus their attention on detailed candidate evaluation instead of trying to schedule the initial interview.
Our customers have come to expect exceptional service and our crewmembers continue to deliver on each and every flight. HireIQ has demonstrated its ability to not only help us hire the best possible candidates, but to do so at a reduced cost of recruitment.