Latest Call Center Hiring Featured Articles
With the growth of telepresence and video conferencing, call center hiring has attained a new level of efficiency. Thanks to the virtual hiring solutions offered by career service providers, call centers are at ease while recruiting agents multiple times a year.
When recession left millions jobless in the country, call center hiring gave them a ray of hope as the industry began to drastically. Currently, there are several call centers in the U.S are in hiring mood thanks to the rising demand for quality customer service, as well as the efforts undertaken by Obama administration to encourage onshore recruitment in call centers.
A boost in customer demand is good for any industry. For the call center, it often means the organization has to launch a call center hiring initiative to ensure they have the adequate staff to handle the growth. When a large volume of workers is needed, a strategic plan should be in place to ensure quality candidates are considered for the jobs.
Recently, the call center industry has seen a wave of employment opportunities as organizations continue to expand. Although this is a positive sign, the downside of such immense hiring is the time it takes enterprise leaders away from their work, and ultimately, the fate of the business. In order to avoid wasting any time (which in the business worlds means money), HireIQ has released a product designed specifically for the hiring process: LanguageIQ.
The Moneypenny call center agents, who would have been working nights in United Kingdom offices, were reportedly moved to New Zealand, which is basically the other side of the world. The time difference between Wrexham, North Wales and Queenstown, New Zealand, for example, is 11 hours. Thus, when the Wrexham office shuts down at eight in the evening, the New Zealand office comes online at a local time in the morning--which is night in North Wales--to take over. The calls that would have gone into the U.K. office instead get handled in New Zealand.
Five hundred jobs are being created in Chattanooga, Tennessee thanks to an expansion in employment at a Convergys Corp. call center. The new jobs will cover inbound sales and customer service calls and according to the Chattanooga Times Free Press bring company employment in the municipality to about 1300 by the middle of the summer.
Recently, Maestro doubled its number of call center agents and plans to hire more every week because of the exponential growth it is undergoing. It is considered one the 50 fastest growing companies in North Texas. In order to avoid taking time away from the company at such a precious time, there are a variety of virtual solutions on the market that can not only cut the interview process in half, but lessen the efforts of a recruiter as well.
Not only has video conferencing opened up a whole new world of opportunities to communicate and interact with people (and the world for that matter), it has also begun to create a virtual reality that is changing the way in which the work environment functions. Instead of traveling across the world to create relationships, businesses can now experience closest thing to face to face interaction without wasting money on transportation and adding more carbon dioxide to the environment. Now, organizations no longer have to waste time away from their desks conducting interviews, rather they can do it right in front of their screen, bringing us to the newest trend in the industry: virtual interviews.
A small county in southern Georgia announced last Friday that home-based the call center company, Express Scripts, will be hiring 125 residents as customer-service agents. The Valdosta and Lowndes County call center employees will monitor and process pharmacy benefits and patient requests, affecting 100 million Americans from the comfort of their own homes.
Covered California is all set to add about 500 workers for its new call center that is scheduled to open in Rancho Cordova later this year. The new workers will assist the callers with their health coverage options and check if they are eligible for the federal financial assistance on their health plan in order to cover some of the costs.
Convergys Corporation, a global provider of customer management services, announced it is hiring 300 full-time employees for its call center in Las Cruces, New Mexico. Just last month the company conducted two open houses at Las Cruces facility for hiring 300 call center executives.
Of all the expenses within a call center, there are none more burdensome than recruiting and hiring. Even in the best contact centers, turnover can be high, so recruitment is essentially a full-time job. Many companies seeking to keep these costs down have turned to novel approaches to narrow in on better candidates before they take the time to conduct face-to-face interviews.
T-Mobile, the fourth largest wireless provider in the U.S., has plans to hire 90 call center representatives for its Customer Care Center in Springfield, MO and will be holding a hiring event on Thursday, April 11th.
HireIQ Solutions will be hosting a panel at the Society of Workforce Planning Professionals (SWPP) annual conference to discuss getting the most out of your workforce. The conference is being held at the Gaylord Opryland Resort & Convention in Nashville, TN this week.
Job growth is a primary focus for economic development, yet companies in multiple industries are struggling to remain profitable, much less grow their employee base. As the demand for U.S.-based support continues to grow, however, call centers are finding new opportunities in the U.S.
Videoconferencing (or video chatting) is one of those really life-changing creations in technology that has had positive effects in worldwide communication, whether it is for personal, business or educational use. This technology allows for both audio and video interaction between users at different locations, using platforms such as Skype, which allows three or more parties to be involved, such as the interviewer and interviewee.
A recent surge in the industry has lead some of these positions to circle back to the U.S. thanks to cost-efficient technologies such as VoIP, where there are now about five million call center jobs - representing about four percent of the total workforce. Along with IT technologies, this expansion into the digital world has also added another layer of opportunities for those looking for employment in the call center sector, with the latest area of growth coming from Yahoo.
Comcast Cable has announced that it will immediately start to recruit 425 people for a new state-of-the-art customer support center in Susquehanna Township, Dauphin County that is slated to open this summer.
Stream Global Services, a global business process outsource (BPO) service provider specializing in customer relationship management services including sales, customer care and technical support for Fortune 1000 companies, has acquired U.K.-based LBM Holdings Limited.
AT&T is going to add over 100 new jobs to its 275-employee customer service force at the call center on Kell Boulevard.
Although it may be cheaper for businesses to use call centers that are offshore, the recent surge in the industry has lead some of these positions to circle back to the U.S. thanks to technologies like VoIP as well as other additional, inexpensive developments. And today, there are now about five million call center jobs, representing about four percent of the total workforce.
HireIQ Solutions, a company specializing in predictive analytics and talent acquisition solutions for customer-facing organizations, has been invited to present at the 7th Annual Southeast Venture Conference to be held in Charlotte, NC, on March 13 and 14.
What makes a good call center agent? When you're hiring, what do you look for first? An introvert? An extrovert? Someone with extensive experience and good phone skills? What hooks you in and makes you decide that this candidate is the right candidate?
CCEOC, CCA Team to Offer Contact Center Employer of Choice Certification to U.S. Contact Center Market
CCEOC Inc. and CCA have formed a strategic partnership to offer Contact Center Employer of Choice Certification to the U.S. contact center market.
Staffing for the call center requires a clear strategy. Human resources directors must identify the right personality with the right skills to handle a variety of customer interactions while also meeting specific performance metrics. This process not only requires a review of applicants, but also a live interview to identify the best candidates.
Texas-based Career Confidential has said that it is offering all job seekers an opportunity to try Job Interview Questions and Answers, an iPhone App, as a complimentary introduction to many more tools created by Peggy McKee, a career coach and CEO at the company.
OWL Testing Software has announced that the global education company Berlitz and their language-testing division, Second Language Testing, Inc (SLTI), are using the OWL Test Management System (TMS).
Hiring call center agents can be a tricky process. Call center managers need to find agents who have good technology and people skills and who are reliable and good long-term investments. But, as virtual call centers catch on and companies look to hire agents from all over the world, there is an additional factor that hiring managers must consider: language. Fortunately, there is a solution that helps call centers hire agents with the best language skills. That solution, from call center hiring specialist HireIQ, is called LanguageIQ, and it has recently been given a Product of the Year award from CUSTOMER magazine.
Sitel has announced that with the addition of a new energy client and current client growth, it is actively expanding its customer care call center in San Angelo, Texas.
John Stanovcak, director of business development at NobelBiz, a facilities-based carrier providing value-added telecommunications services to high call-volume clients operating over 500 contact centers and collection agencies worldwide, has become head of Jobs4America council for the Professional Association of Customer Engagement (PACE.).
Business in Ohio is good for Time Warner Cable, at least when it comes to its business class offering.
The hiring of new call center workers once meant the build out of the physical call center or simply adding more seats to the current calling floor. The availability of space had a lot to do with the number of seats that could be added, limiting a company's growth through simple logistics. Thanks to the technology available today, however, call center hiring can take on a whole new look.
These days, call centers are hiring more and more work-at-home agents. Leveraging virtual call center technology can help businesses save money and allow for flexibility and scalability. But the challenges involved in these deployments are not just limited to finding the right solution. Just as important, though, is hiring the right agents. Not all workers are suited for work-at-home conditions, and call center hiring managers are often challenged to find the right employees. Thankfully, call center hiring specialist HireIQ has the knowledge and experience to help guide companies that are unsure about proper call center hiring practices.
For those of us who want to be cautiously optimistic about the nation's recovery from the latest recession, there seem to be some signs that companies are looking at hiring more agents for call centers. There is good news about call center hiring regionally as well as nationally. But many of the call centers that have been hiring have been looking to fill small numbers of vacancies. There hasn't really been a call center looking to hire as many as 1,000 agents, that is until now.
Just a few short weeks ago, news feeds throughout the country were highlighting the economic strain coming into a new fiscal year. If the recent activity in the call center hiring space is any indication, growth is on an upswing. Reports have been popping up throughout the industry, complete with expansions, new jobs and the potential for a lot of new revenue.
Right now Florida seems to be the hotbed of call center hiring, as several different companies are looking to hire call center agents in various parts of the state.
In the past several years, many Americans have struggled with unemployment. The economy shrunk and thousands were left without jobs. While it's probably too early to say that the economy is turning around for good, looking at the number of call centers around the country that are hiring agents gives hope for job seekers in the near future.
Selecting good candidates is the number-one priority in the field of human resources. According to a survey by Harris Allied, there is a large number of employees who believe unmatched skills and person retention are two common problems.
Padgett Business Services has announced the deployment of Hireology's online hiring platform as its solution to simplifying the hiring process and improving placement results for its national franchise.
We all know that the U.S. economy has been in the doldrums for several years now. And anyone who pays close attention to the news has seen mixed signs as to whether or not things are getting better. One of the best ways to tell whether or not the economy is improving is to look at hiring numbers. And you can bet that the people of Marion County, Fla will be keenly aware of the hiring figures that will soon be provided by call center company Sitel.
If you run or manage a contact center, chances are, you've recruited and hired hundreds of agents. You likely have a process in place that helps you move a little more quickly through the hiring lifecycle. You may even have an automated communication system to speed the process. This may work very well with in-house agents, but what happens if your organization decides to hire remote or home-based agents? Does the same process really apply? Do you even look for the same qualities in home-based agents as premise-based agents?
Sitel, a global customer care provider, is going to add new business to its customer care call center in Norman.
VXI Global Solutions recently celebrated the hiring of 1,000 employees at its call center in Canton, Ohio, with a ceremony, as well as the announcement that it plans to hire 400 at this location. According to VXI president and CEO, David Zhou, half of these are to be hired on within the next three months.
Sitel, a global customer care provider, is all set to hire approximately 3,000 new employees at customer care call centers across the U.S. and Canada.
Southwest Airlines has announced that it will be consolidation three AirTran Reservations Call Centers into a single call center, which will open in the AirTran Corporate Center in Atlanta in May. The company is not handing any of its employee's pink slips; they are offering every employee who currently works at the Carrollton and Savannah call centers a job at the new call center.
Add another survey to your pile. This one is important. It's about your recruiting and hiring process, and it's critical to help companies save time and energy, writes Kevin Hegebarth on the Web site HireIQ.
The latest version of virtual interviewing application from HireIQ Solutions is now available.
Hiring for the call center environment demands a close look at skills, qualifications and even aptitude for working with difficult or challenging callers. When an organization adopts a virtual call center environment, the requirements for call center hiring become even more stringent.
This election season, many people are keeping a close eye on unemployment rates. For most, the numbers are disheartening, as unemployment isn't shrinking at a fast enough rate to give people confidence in the economy.
While the call center was once viewed as a cubicle-filled room with little more than computers and phones for agents to man the lines; the virtual call center is becoming more common. Organizations with a heavy customer service channel are hiring individuals to work from home or remote locations to handle customer interactions. This strategy works well when the right call center hiring strategies are in place.
For millions of Americans, being unemployed is nothing to laugh about. Families struggle to put food on the table and men and women spend countless hours looking for jobs. While there is nothing funny about unemployment, there is a certain irony in the fact that Pennsylvania is looking to hire more employees to staff the call center that deals with state unemployment issues.
As the November presidential election approaches, much of America's attention is focused on issues of unemployment and hiring. Each state in the union has taken steps to ensure that citizens can find jobs for themselves. In the state of Georgia this week, call center hiring expert HireIQ will have a chance to network with potential workers and employers at the 12th annual Venture Atlanta event.
HireIQ Solutions is streamlining and improving the recruiting and hiring process, particularly for contact center operations.
A significant asset for many companies is their call center as it serves as the interaction point to build loyalty, increase revenue and service the customer. The biggest assets within the call center are the agents that converse with the clients. It's vital that these agents have the necessary skills to represent the company's brand in a positive light, which means high quality call center hiring practices must be a priority.
The term "big data" is a popular one in the technology space these days. When we speak about big data, we are talking about the huge amounts of information generated by various computer technologies each and every day, as well as the methods that companies can use to sift through and analyze all that data.
Sitel is hiring 150 new customer care call center agents for its facility in San Angelo, TX. These newly hired agents will aim to support expanding clients in the financial, energy and natural nutrition markets by providing inbound customer support.
Alright, team, gather around! Now, I know we've just been assigned this, but I know you're the smartest, savviest bunch of readers I could ask for. We've got to work together to make this work, so let's use some teamwork - I'll write the article, and you read it. Together, we'll make the team just a little bit better informed. How do I know you're the team I need, even though we're only connected across the computers? It's because I know some tips for recruiting an effective virtual team, and it's our job to spread that message.
In an effort to expand call center operations, Empereon Marketing and Constar Financial Services, premier providers of innovative contact center and accounts receivable solutions, has recently added a total of 250 new jobs in its Arizona, Colorado, and Pennsylvania locations.
In the customer service arena, it is the employee as much as the product that defines a company. Call center hiring practices dictate exactly what kind of employee will be representing the brand the company works so hard to develop. In fact, it serves as a powerful tool to identify the right candidate evaluation style for success.
A number of industries are beginning to take advantage of the virtual workforce. For businesses in the customer service industry, choosing the virtualization model makes sense and can even offer several benefits to the operation. Geographic boundaries are eliminated from the workforce recruitment process and agents located throughout the world can provide around-the-clock service.
TMone has been named for the sixth consecutive time to Inc. Magazine's 5000 Fastest Growing Private Companies List.
While the question of which candidates to hire may not be so important at many businesses as it once was, for those that do find themselves in need, hiring just the right person is always difficult. The expanded pool of unemployed -- and underemployed -- doesn't make it any easier, really; the surfeit of choices is downright massive. One of the best ways to find out who the best person to hire at any given time is via the phone interview, but that can be expensive and time-consuming. Thus, HireIQ created the InterviewIQ solution in a bid to get the same value that could be had out of a telephone interview out of a virtual interview instead.
For years, the biggest trend in call center hiring was outsourcing, as many companies moved their call centers to locations like India and the Philippines. Nowadays, though, that trend is reversing, as more and more businesses are looking at hiring employees to staff call centers right here in the United States.
TMC has honored HireIQ with a 2011 Communication Solutions Product of the Year Award.
HireIQ is a company that specializes in improving hiring and recruiting processes for call centers and other customer-centric organizations. So, when a company that is so focused on helping others make the right hiring decisions brings on a new executive, it's safe to say that the new employee will be a perfect fit for the dynamic organization.
We've all been there. The moment when we are asked, "Can you come in for an interview?" may create butterflies as the anticipation of a job search comes to a head. The internal struggle of trying to coordinate the interview with current job responsibilities while trying not to raise unnecessary suspicion then ensues.
HireIQ Solutions has appointed Todd Merrill as its chief technology officer, saying that he will lead product development efforts as per the company's product plan, develop its technology strategy, and manage its intellectual property portfolio.
It's official. According to some studies, Americans aren't really keen on foreign call centers. They're even less keen on call center agents they can't understand because of dialect or accents. Does that mean the idea of foreign contact centers should be scrapped?
Adecco Staffing US, a major player in recruiting and workforce solutions, has recently announced that it will hire more than 800 individuals, with superior customer service skills for inbound call center positions based in the Eau Claire area.
NORWALK, Conn.,- [8/7/2012] - TMC, a global, integrated media company helping clients build communities in print, in person and online, announced today that the Call Center Hiring Channel, sponsored by HireIQ, has been launched as the newest addition to the TMCnet Online Community program.
Managers who are given the duties of call center hiring are faced with a number of difficult tasks. They need to find agents that are qualified and they need to do so in a fast and efficient manner. But fortunately for these managers, there are call center hiring software solutions, like InterviewIQ from HireIQ, that will make the entire process easier and more efficient.
HireIQ is a company that prides itself in getting results for its customers. Its call center hiring products and solutions are used by leading companies worldwide to help increase effectiveness of recruiting processes. HireIQ helps companies expand their hiring pools, reduce time-to-fill figures and improve operational performance.
These days, the call center is, for many companies, the primary point of contact with customers. Whether through inbound or outbound calls, many customers or potential customers are in touch with call center agents more than any other representative of a company. In most cases, a company's customer service professionals form the customer's opinion of its brand. For this reason, it is more important than ever to hire the best agents for the job, to put the best possible face on your company and to ensure a staff that is efficient and effective. To this end, more and more businesses are looking for ways to improve the call center hiring and talent acquisition process.
A New York company is opening a new call center in Fort Erie, Canada, creating 40 new jobs. While Northstar Location Services is no stranger to call center operations, this is its first location in Canada. In order to be effective and responsive in the call center hiring process, FurstPerson has some strong recommendations for customer care.
As companies continue to see success and expand their customer base, new call centers begin hiring initiatives to meet increasing demands from newly attained consumers. Such is the case with Amazon.com revealing that it will be opening a new customer service call center in Lexington, Ky. which will bring onboard around 3,000 employees in total. This location has proved to be a highly attractive destination for newly opened call centers as of late, as Xerox already has a contact center situated here.
At the end of last year, TD Bank revealed some extremely positive news-it was looking to hire around 1,400 qualified employees for its various call centers in Greenville, S.C. Located at the bank's new headquarters at the Millenium Campus on Interstate 85, one of the call centers needs at least 200 positions to be filled immediately.
With an economy that is slowing picking up speed like a Toyota Prius, one industry that continues to see steady growth is the call center space, as call centers serve as the critical link between businesses and their customers. Recently, RTI International, a non-profit research company headquartered in North Carolina, revealed its plans for expansion that involves hiring over 400 part-time and full time workers for one of its call centers.
Touted as a company that works alongside customer care organizations to provide them with Web-based talent management and acquisition tools that can significantly improve call center hiring, FurstPerson surely knows a thing or two about what it takes to create a thriving call center environment.
With the economic status of the United States improving slowly but steadily, the call center industry is continuing to do extremely well and show positive growth. Recently, a call center in Northport, Fla., kicked off a call center hiring spree with the intention of bringing at least 100 employees onboard. The company, FIS, powers call centers all across the globe and caters to over 14,000 clients in 100 countries.
Opening its doors back in 1997 and currently catering to clients in North America, South America, Latin America, Europe, and Asia who speak varied languages including English, Spanish, and French-Canadian, FurstPerson, a call center hiring expert, powers a Web-based software platform that offers users reliable and safe access no matter the day or time.
Recently, it was revealed that a Beckely, W.Va. call center is being completely revamped through a newly attained $200,000 grant that will enable managers to initiate a hiring plan to place qualified individuals inside TRG Customer Solutions brand spanking new facility.
At this point in time you may be asking if this call center hiring series will keep on going until the end of time, and sadly my response is that this is the last entry to our informative guide. With these multiple parts that were created in order to highlight important elements that should be leveraged to find the best-in-class employees, call centers will be able to reach their full potential.
Last week, Xerox a company that is best known for its wide array of products and services that help increase efficiency and significantly reduce costs within businesses, revealed it has initiated a call center hiring strategy to help the company continue to expand by adding 60 new employees to its Nashville, Tenn., center.
If you haven't been following TMCnet's not-to-miss series on what you need to know about call center hiring to find the most ideal employees to fill your call center the first time around, you are clearly missing out. Lucky for you, however, this week brings a new addition to our posts that is focused solely on leveraging Internet-based recruiting, as well as employee referral programs to better streamline operations with any contact center environment.
It's another week, so you know that it must be time for another entry in our series of informative posts that highlight ways in which to successfully hire qualified individuals for open positions within call centers around the globe.
Orbitz Worldwide, an online travel company known for its luxurious vacations at reduced prices, just revealed it will hire approximately 300 employees to fill new call center positions at its Killeen, Tex. center to support a partnership with Aegis Limited.
Recently, 3PL Worldwide signed a catalog-distribution contract with Distinctive Apparel Inc., of Taunton, Mass., a company that owns the retail stores Chadwick's of Boston and Metrostyle. In line with the agreement, the Milford operator's will work to create new clothing catalogs and will be hiring over 150 new warehouse and call center workers and managers to manage the large number of calls coming in with questions and concerns about the new offerings.
Implementing the correct call center hiring strategy is key to driving revenue streams, improving productivity and running a center in much more efficient manner. FurstPerson, a major provider in this space knows exactly what it takes to recruit the correct employees that will help contact centers continue to excel for a long period of time.
Late last week, T-Mobile announced a unique call center hiring plan which entails cutting 1,900 jobs in order to combine its call centers and then hiring back around 1,400 of those employees who were caught under the chopping block. With plans to reduce its call center facilities from 24 to 17 by the end of June, the company will also be "restructuring and optimizing operations in other parts of the business, which will take place by the end of second quarter of 2012," the company commented in a statement.
Focusing on leveraging strategies and processes to ramp up call center hiring, FurstPerson offers companies a different way to look at things which will help them select the right employees for their center the first time around. TMCnet has explored multiple ways to achieve this goal from organizing the correct sized recruiting team to developing a foundation that will allow a successful team to be built using an incentive plan featured in this week's blog post which discusses streamlining common recruiting processes to improve utilization.
Orbitz Worldwide and Aegis, a global business services and experience management company based in Irving, Tex., have teamed up for a call center hiring initiative to recruit the spouses of United States military personnel for their call centers.
FurstPerson, a company that specializes in generating new ideas and processes used to hire a larger number of qualified employees in the call center space has begun a blog series that highlights different ideas to elevate efficiency when recruiting new employees. Last week, TMCnet explored how to create a foundation that will help to build a successful team in which an incentive plan is put in place for the entire recruiting team. This week, we will examine how the overall recruitment process can either advance or decrease how often assessments are used.
Myrtle Beach Has a Lot More to Offer than Sun and Sand, as Call Centers in the Area Continue to Expand
When you think of Myrtle Beach, S.C., chances are you are picturing yourself in a cabana by the pool with a drink that has a little umbrella ready to be enjoyed. But did you know this beautiful beach front location is also the home to multiple call centers that are hiring agents right now?
Last week, TMCnet revealed that call center hiring provider FurstPerson was currently a mission. What was the mission you may be asking yourself? To develop new ideas and processes that can be leveraged to find a larger number of qualified employees for a specific position with ease.
Call center hiring. It's enough to make any call center manager shudder. It's expensive, it's time-consuming and it takes a lot of managers' time away from their real job function: running the call center. For this reason, call centers engaged in call center hiring need to make sure they are using the best possible technologies and best practices to turn the process of recruiting and hiring into a smooth one rather than a speed bump.
FurstPerson knows everything there is to know about call center hiring, from customer care to technical support, to both inbound and outbound sales, to home agents, to staffing and RPO.
A call center in Texarkana, Texas has begun hiring qualified individuals and is looking to employ around 200 people by the end of the process. Currently made up of team that consists of around 450 people, the ArkLaTex call center will be holding multiple job fairs in search of new prospects. This center offers inbound customer service. Call center site director Harte Hanks revealed to KSLA News 12 that as customers of the company have continued to increase what they want from their call center, the center has seen a much fuller workload, causing it to be in need of more agents.
For newly opened or expanding call centers, the hiring process is key to the future success of the center. FurstPerson offers a wide array of call center hiring software solutions through the software as a service (SaaS) model that help select qualified employees from the very beginning.
Alorica, a provider of customer management outsourcing solutions, made El Paso citizens in need of a job a little happier last week as the company revealed that is looking to hire 400 qualified individuals for call center positions in the Texas City. The call center hiring initiative has been kicked off (in cowboy boots) to add full-time customer service roles and sales positions that give employees an extra bonus of being able to receive additional incentives, a news release revealed.
Companies put a significant chunk of revenue toward software that helps them run more efficient operations. But the most valuable resource a company has is its talented workforce. It makes sense then that software has been developed that is helping companies establish a "talent first" culture. This is as true with call center hiring as it is anywhere.
Call Center Hiring is a web-based virtual interviewing application that helps you expand your candidate pool, interview more applicants in less time, and hire the best ones more quickly.
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The Business Case for Virtual Interviewing. A Business Optimization White Paper
Effective customer service operations starts with hiring people with the right communication, technical, critical thinking and language skills.
IRT Case Study: Streamline Hiring Process
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Call Center Hiring Customer Testimonials
With InterviewIQ, the quality of prospective employees has risen dramatically. Our recruiters can focus their attention on detailed candidate evaluation instead of trying to schedule the initial interview.
Our customers have come to expect exceptional service and our crewmembers continue to deliver on each and every flight. HireIQ has demonstrated its ability to not only help us hire the best possible candidates, but to do so at a reduced cost of recruitment.