Hiring call center agents can be a tricky process. Call center managers need to find agents who have good technology and people skills and who are reliable and good long-term investments. But, as virtual call centers catch on and companies look to hire agents from all over the world, there is an additional factor that hiring managers must consider: language. Fortunately, there is a solution that helps call centers hire agents with the best language skills. That solution, from call center hiring specialist HireIQ, is called LanguageIQ, and it has recently been given a Product of the Year award from CUSTOMER magazine.

HireIQ specializes in predictive analytics and talent acquisition, and its solutions help companies hire and recruit employees for customer-facing positions. Its LanguageIQ solution helps hiring managers determine English-language proficiency, comprehension and critical thinking skills. The innovative solution has received the CUSTOMER magazine 2012 Product of the Year Award.

“LanguageIQ helps our clients ensure that their customer service operations are staffed with people who possess the skills to communicate with and be understood by their customers.” said Kevin Hegebarth, vice president of Marketing and Product Management at HireIQ, in a statement. “We are delighted that LanguageIQ was recognized by TMC (News - Alert) with a CUSTOMER Product of the Year Award. The award is further validation that LanguageIQ delivers real business value for our clients.”

LanguageIQ is designed to assess English language fluency of both native and non-native speakers. It is especially well suited for companies looking to offshore some of their call center agents, helping ensure that these agents can speak well, which will improve customer satisfaction.

“HireIQ was chosen to receive a 2012 Product of the Year Award for its achievement in advancing customer experience management technologies,” said Rich Tehrani, CEO, TMC. “LanguageIQ has demonstrated excellence and proven benefits for its customers, as well as providing strong ROI for the companies that use it. Congratulations to the entire team at HireIQ. We look forward to more innovative solutions from them in the future.”