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Sitel Expands Customer Care Call Center in San Angelo, Texas
February 11, 2013
By Anshu Shrivastava, TMCnet Contributor
Sitel has announced that with the addition of a new energy client and current client growth, it is actively expanding its customer care call center in San Angelo, Texas.
In order to support its clients in financial, health and energy industries, the company also intends to hire more than 250 associates. Company officials said that these San Angelo-based associates will provide inbound technical care support.
Sitel is a provider of outsourced customer care services. The company has more than 26 years of industry experience and its 57,000 employees provide clients with predictable and measurable return on their customer investment by building customer loyalty, increasing sales and improving efficiency.
The company expects that its expansion plan will pave the way for several career path opportunities for frontline coaches as well as for future operations managers. For the company, the career path development is a key foundational building block and it invests “significantly” in training and providing on-going learning opportunities to grow valuable career skills.
"Sitel and our clients are continually impressed with the work ethic and dedication of our employees," said Grant Tilley, site director of San Angelo facility at Sitel, adding that the company is pleased to be able to hire more than 250 new employees and do its part to strengthen the economy in the greater Concho Valley area.
Additionally in a bid to recruit new employees for its facility located at 2702 West Loop 306, Sitel said that it is working closely with Texas Workforce Solutions.
Last year in June, Sitel opened a new call center in Eton, Manila, Philippines.
Edited by Rich Steeves
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