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Call Center Hiring Featured Article

Call Center Hiring Ramps Up

 
January 29, 2013

  By Susan J. Campbell, TMCnet Contributing Editor
 


The hiring of new call center workers once meant the build out of the physical call center or simply adding more seats to the current calling floor. The availability of space had a lot to do with the number of seats that could be added, limiting a company’s growth through simple logistics. Thanks to the technology available today, however, call center hiring can take on a whole new look. 



100 New Jobs

 Take GRFS in Arden, for instance. According to this Digtriad article, the teleservices company is hiring 100 new agents over the next two months. For many of these new agents, their homes will also be their new office. In fact, Debbie Jones, director for the call center, says that this is the first year the company plans to hire more agents to work at home than in their physical centers. 

In the past, hiring the at-home agent wasn’t a possible call center hiring initiative for the company due to a lack of online supervision and training programs. Now that these programs are firmly in place, the company is taking advantage of the new capabilities. Plus, according to Jones, information and support are delivered right to the agent in his or her home. 

A lack of space to support the company’s growth is one reason to focus its call center hiring efforts on the home-based agent. Applicants with a newer computer and faster Internet connections will be the target for the company’s new program.

200 New Jobs

Oliphant Financial LLC is another company on the expansion path. The Bradenton recently reported that the debt collections company has plans to hire 70 individuals in 2013 for its call center, with another 200 positions to be added in the next three years. 

The company’s main focus in the marketplace is the purchase of distressed accounts from companies like Target (News - Alert) and the Home Shopping Network. With a growth strategy in place to collect on debt it doesn’t own and more in-house collections, Oliphant Financial needed to add more employees. The call center hiring plan in place right now is to add three to seven people every three weeks until all necessary positions are filled. 

Unemployment Drops

For Lane County, unemployment has been on the minds of residents since the fall of 2008 when a number of local companies slashed jobs or closed their doors. The county recently reported that its unemployment rate is at a new low of 8.2 percent thanks to a new round of hiring activities.

The Register (News - Alert) Guard recently covered economic activities in the county, finding the biggest growth in the call center sector. According to this article, Harry & David reopened a seasonal call center after being closed for two years and Royal Caribbean plans to announce increased hiring. While some seasonal jobs will discontinue now that the holidays are over, the boost to the local economy is obvious.




Edited by Ashley Caputo
 
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