Call Center Hiring Featured Article
HireIQ Talks Best Practices for Call Center Hiring
January 28, 2013
By Rich Steeves, TMCnet Web Editor
These days, call centers are hiring more and more work-at-home agents. Leveraging virtual call center technology can help businesses save money and allow for flexibility and scalability. But the challenges involved in these deployments are not just limited to finding the right solution. Just as important, though, is hiring the right agents. Not all workers are suited for work-at-home conditions, and call center hiring managers are often challenged to find the right employees. Thankfully, call center hiring specialist HireIQ has the knowledge and experience to help guide companies that are unsure about proper call center hiring practices.
HireIQ knows that the use of home agents can benefit both companies and employees alike. It can reduce operational costs, reduce agent attrition and improve customer satisfaction. The hiring of good home call center agents requires a combination of tactics, technology and strategy. HireIQ has helped many companies with their home agent hiring strategies, including TeleTech (News - Alert), a multinational outsourcing specialist. Through the use of technology and social recruiting, TeleTech quickly built and expanded its program. Another company in this space is Saddletree Research. It is an analyst firm that tracks the current state of the home agent market.
These companies will be taking part in a complimentary webinar, hosted by HireIQ. The event, taking place at 1pm Eastern time on February 28, the webinar will feature industry experts. Vicki Steere, director of talent acquisition at TeleTech, has extensive experience in social media recruiting, talent acquisition and retention and leads recruiting strategy for TeleTech @Home, where she has effectively used technology and social media to support TeleTech's growing home agent business. Also speaking will be Paul Stockford, founder of Saddletree. He is a research director for the National Association of Call Centers.
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Edited by Brooke Neuman
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With InterviewIQ, the quality of prospective employees has risen dramatically. Our recruiters can focus their attention on detailed candidate evaluation instead of trying to schedule the initial interview.
Our customers have come to expect exceptional service and our crewmembers continue to deliver on each and every flight. HireIQ has demonstrated its ability to not only help us hire the best possible candidates, but to do so at a reduced cost of recruitment.