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Sitel Announces Plans to Hire 3,000 New Employees across the U.S. and Canada
December 05, 2012
By Anil Sharma, TMCnet Contributor
Sitel, a global customer care provider, is all set to hire approximately 3,000 new employees at customer care call centers across the U.S. and Canada.
This latest round of hiring is incremental to the center-based and Sitel Work@Home associates. Sitel has already hired in North America in 2012.
Officials with Sitel said that the new associates will support the company’s expanding business with leading companies in the retail, telecom and home entertainment industries. Agents will provide telephone, Web chat and social media customer care services.
Company officials pointed out that Sitel also offers a number of Work@Home positions for those willing and qualified to pursue a career from their home office.
“Our business continues to expand at a rapid pace and we look forward to offering new employment and career path opportunities to thousands of people in North America,” said Bert Quintana, president and chief executive officer of Sitel, in a statement.
Quintana said that these new positions reflect the trust companies place in Sitel’s services.
“As the Sitel team grows, we’ll continue to provide clients with innovative solutions and the best customer care in the market,” said Quintana.
With Sitel’s latest round of hiring, it hopes to bring in its next group of future leaders.
“A career in customer care teaches business skills that can be used in any industry. I recommend it to anyone who would like to hone their communications skills and develop strong organizational abilities,” said Brandy Miller, site director of Sitel's Andalusia, Alabama facility.
Miller said that it’s a great industry with wide-open opportunities for growth and career advancement, regardless of one’s background.
“The company makes a significant investment in training, providing on-going learning opportunities to grow your skills and your career,” said Miller who began as a part-time agent on the phones.
Vice president of account management Roger Shillow began his 23-year career in customer care on the phones supporting a financial services company. He earned his way through the ranks of the industry to supervisor, vendor manager, site director and regional director.
Roger is proud to say his career accomplishments include successfully growing with his client from 72 associates to more than 2,300 associates.
“The customer care industry is an incredibly rewarding field for self-motivated individuals with a sincere desire to help others. It’s one of the few remaining industries that recognizes and rewards hard work and dedication,” said Shillow.
“This fun, fast-paced occupation has allowed me to travel extensively, with management roles in multiple states and even overseas,” he said.
Today, he manages a $20 million portfolio for Sitel and lives just one hour from where he grew up.
Michael Wellman, Sitel’s chief human resource officer said that with more than 120 sites around the world, Sitel is creating dozens of these types of stories every year.
“As we look to add a pool of talent to meet our current wave of growth, we anticipate that some of these new hires will be future leaders in Sitel,” said Wellman.
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Edited by Rich Steeves
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