Call Center Hiring Featured Article
HireIQ Streamlines Hiring for Contact Center Operations
October 15, 2012
By Anuradha Shukla, TMCnet Contributor
HireIQ Solutions is streamlining and improving the recruiting and hiring process, particularly for contact center operations.
The company has announced the availability of its LanguageIQ automated English-language assessment application to this end.
This solution is designed to identify the people who have the English-language skills for effective communication required in customer service environment.
HireIQ Solutions’ LanguageIQ works by presenting a series of voice prompts to applicants who are chosen based on their skills in English proficiency, fluency and critical thinking.
By leveraging media-rich web and voice response technologies, LanguageIQ successfully leads an applicant through a virtual interview that gauges the applicant’s command of the English language.
Built on the InterviewIQ platform, LanguageIQ also quickly assimilates critical information and communicate it effectively to those who want to analyze the skills of the applicants.
“Excellent communication skills are necessary to be successful in any customer service environment,” said Paul Stockford, founder and president at Saddletree Research, a customer contact consultancy. “HireIQ’s LanguageIQ is an innovative solution to help companies identify those applicants that have outstanding English-language skills and are more likely to succeed.”
LanguageIQ can be used standalone or in conjunction with InterviewIQ. The product was recently demonstrated at the HR Technology Conference and Exposition, at McCormick Place in Chicago.
HireIQ’s products automate the early stage interviewing process, which results in better-qualified candidates presented for hiring consideration.
The company was in news earlier this year when the Call Center Hiring Channel, sponsored by HireIQ, was launched as the newest addition to the TMCnet Online Community program.
Edited by Rich Steeves
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Call Center Hiring Customer Testimonials
With InterviewIQ, the quality of prospective employees has risen dramatically. Our recruiters can focus their attention on detailed candidate evaluation instead of trying to schedule the initial interview.
Our customers have come to expect exceptional service and our crewmembers continue to deliver on each and every flight. HireIQ has demonstrated its ability to not only help us hire the best possible candidates, but to do so at a reduced cost of recruitment.