Call Center Hiring Featured Article
HireIQ Eases the Call Center Hiring Process with LanguageIQ
October 10, 2012
By Susan J. Campbell, TMCnet Contributing Editor
A significant asset for many companies is their call center as it serves as the interaction point to build loyalty, increase revenue and service the customer. The biggest assets within the call center are the agents that converse with the clients. It’s vital that these agents have the necessary skills to represent the company’s brand in a positive light, which means high quality call center hiring practices must be a priority.
It’s not enough that the agent speaks clearly and is understood; the agent must also be capable of listening and reacting in the appropriate manner. Identifying these potential agents in the call center hiring process is not always an easy task, but there are solutions out there that assist companies in their call center hiring practices, including HireIQ’s latest offering, LanguageIQ.
LanguageIQ is call center hiring software that helps companies find the most articulate and quick-witted agents that can react and respond. LanguageIQ does this by using speech analytics technology that can pick up on the speech patterns of a potential agent and decipher their ability to speak fluently, think critically and possess the correct grammar usage.
The test can be recorded through LanguageIQ and shared with others later as the call center hiring process progresses.
LanguageIQ is a hosted solution, which means it won’t be clogging up a company server. The hosted solution also makes it more convenient for everyone involved – from the call center hiring personnel to the applicant. Most tests take less than 15 minutes are started and completed online.
This method is possibly one of the most efficient methods of call center hiring available on the market, and it allows personnel to automatically score how the applicant has done, making the hiring process much quicker than traditional methods.
Call center hiring is extremely important, but it doesn’t have to be difficult. LanguageIQ takes the difficulty out of the process by requiring only an Internet-ready computer and a telephone for the candidates and recruiters. The test can be taken when the candidate is most comfortable and ready to take the test. Once they’re ready, they are presented voice prompts that signal when they are to give their answers, which must come quickly and accurately.
LanguageIQ, when coupled with other HireIQ products like InterviewIQ, can provide some of the most useful and powerful call center hiring tools available on the market today. The companies that are utilizing these tools are reporting faster hiring decisions, which helps them fill positions and reduce costs associated with filling those positions.
Edited by Rich Steeves
Call Center Hiring is a web-based virtual interviewing application that helps you expand your candidate pool, interview more applicants in less time, and hire the best ones more quickly.
White Paper: Improving Hiring Performance
The Business Case for Virtual Interviewing. A Business Optimization White Paper
Effective customer service operations starts with hiring people with the right communication, technical, critical thinking and language skills.
IRT Case Study: Streamline Hiring Process
Business Transformation Radio
Related content you may also be interested in…
Call Center Hiring Customer Testimonials
With InterviewIQ, the quality of prospective employees has risen dramatically. Our recruiters can focus their attention on detailed candidate evaluation instead of trying to schedule the initial interview.
Our customers have come to expect exceptional service and our crewmembers continue to deliver on each and every flight. HireIQ has demonstrated its ability to not only help us hire the best possible candidates, but to do so at a reduced cost of recruitment.