Call Center Hiring Featured Article
TMC Honors Talent Acquisition Solution from HireIQ
August 27, 2012
By Anuradha Shukla, TMCnet Contributor
This award was given to InterviewIQ’s virtual interviewing solution, which was recognized for its ability to demonstrate exceptional innovation, address real business issues, and deliver measurable value for customers.
“The award is further validation that InterviewIQ delivers real business value for our customers. Companies worldwide use InterviewIQ to streamline the talent acquisition process for their customer-facing positions,” said Kevin Hegebarth, vice president of Marketing and Product Management at HireIQ.
HireIQ improves the hiring and recruiting process for customer-facing organizations. The company’s web-based application InterviewIQ lead an applicant through a virtual interview that is configured to each customer’s unique requirements.
This solution leverages media-rich Web and voice response technologies, according to HireIQ that adds interviews conducted through InterviewIQ can accomplish several tasks such as testing the applicant’s customer service aptitude, critical thinking, math skills, grammar proficiency and communication skills.
Thanks to InterviewIQ, users can complete their interviews when it is convenient for them. The solution also stores the responses so that a recruiter or hiring manager can evaluate them when he wishes.
“HireIQ was chosen to receive a 2011 Product of the Year Award for creating outstanding advancements incommunications and customer contact operations,” said Rich Tehrani (News - Alert), CEO, TMC. “InterviewIQ has proven benefits for its customers and provides ROI for the companies that use it. Congratulations to the entire team at HireIQ. We look forward to more innovative solutions from them in the coming year.”
HireIQ Solutions was in news earlier this month for launching the Call Center Hiring Channel, with the TMCnet Online Community.
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Edited by Rich Steeves
Call Center Hiring is a web-based virtual interviewing application that helps you expand your candidate pool, interview more applicants in less time, and hire the best ones more quickly.
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Effective customer service operations starts with hiring people with the right communication, technical, critical thinking and language skills.
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Call Center Hiring Customer Testimonials
With InterviewIQ, the quality of prospective employees has risen dramatically. Our recruiters can focus their attention on detailed candidate evaluation instead of trying to schedule the initial interview.
Our customers have come to expect exceptional service and our crewmembers continue to deliver on each and every flight. HireIQ has demonstrated its ability to not only help us hire the best possible candidates, but to do so at a reduced cost of recruitment.