Call Center Hiring Featured Article
Call Center Hiring Specialist HireIQ Appoints New CTO
August 22, 2012
By Rich Steeves, TMCnet Web Editor
HireIQ is a company that specializes in improving hiring and recruiting processes for call centers and other customer-centric organizations. So, when a company that is so focused on helping others make the right hiring decisions brings on a new executive, it’s safe to say that the new employee will be a perfect fit for the dynamic organization.
The latest addition to the HireIQ team is Todd Merrill, who joins the company as the new chief technology officer. Merrill was previously the chief executive officer at GlobalCrypto, a developer of authentication solutions for Web applications that can protect online content, accept digital signatures and more. He has also worked for companies like Cambia and AirDefense (News - Alert), where he developed security applications. Merrill is also the holder of several patents and has more in the application stage.
“Todd has applied his deep technology expertise to solve complex business issues across a variety of industries,” said Dan Drechsel, chief executive officer at HireIQ. “He is a perfect fit to lead the product and technology direction of our company. He’s an accomplished entrepreneur and we are delighted to have him on our team.”
HireIQ offers hiring optimization solutions to help companies increase effectiveness and efficiency of their call center hiring processes. Its InterviewIQ product uses Web and voice technologies to guide applications through an automated, virtual interview which can be scored by a hiring manager or recruiter. HireIQ’s call center hiring solutions can improve time-to-hire, quality of agents and post-hire operational performance.
“HireIQ creates innovative solutions that resolve the cumbersome, time-consuming and costly process of recruiting and hiring new employees,” Merrill concluded. “The application of its technology leads to greatly streamlined processes and better hiring decisions at a significantly reduced cost. HireIQ is on the move and I’m excited to be a part of it.”
For more information on HireIQ solutions, click here.
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Edited by Jamie Epstein
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With InterviewIQ, the quality of prospective employees has risen dramatically. Our recruiters can focus their attention on detailed candidate evaluation instead of trying to schedule the initial interview.
Our customers have come to expect exceptional service and our crewmembers continue to deliver on each and every flight. HireIQ has demonstrated its ability to not only help us hire the best possible candidates, but to do so at a reduced cost of recruitment.