Call Center Hiring Featured Article
HireIQ's InterviewIQ Solution Makes Call Center Hiring Easier
August 07, 2012
By Rich Steeves, TMCnet Web Editor
Managers who are given the duties of call center hiring are faced with a number of difficult tasks. They need to find agents that are qualified and they need to do so in a fast and efficient manner. But fortunately for these managers, there are call center hiring software solutions, like InterviewIQ from HireIQ, that will make the entire process easier and more efficient.
InterviewIQ is a Web-based virtual interviewing application that helps managers expand their candidate pools, interview more applicants in less time and hire the best ones more quickly. The solution boasts many innovative features and can deliver real benefits to companies that use it.
First of all, InterviewIQ allows managers to create on online interview that screens candidates more efficiently and effectively than recruiter-led interviews. They can choose interview questions from a comprehensive library of text-based or voice-response interview questions, or they can create their own questions to meet specific needs, or any combination of the two. After a candidate completes the interview, his or her scores can be shared with the entire recruiting staff for scoring. Comparing different scores can help ensure that the recruiting team is calibrated and each recruiter evaluates each interview using the same guidelines. Furthermore, the completed interviews can be shared with key stakeholders – hiring managers, team leads, supervisors, for example – leading to better hiring decisions. The solution also allows for reports and data visualization, giving insight into candidate pipelines, recruiter performance and the critical time-to-fill interval. Managers can also export interview data for customers who wish to create their own reports.
These features – and many more – provide many benefits to call center managers. The solution allows companies to reduce hiring costs, improve interview consistency and improve the quality of hires. In addition, it can increase collaboration, expand the hiring pool and improve recruiter effectiveness while giving the applicant a voice in the hiring process as well.
Call center hiring is not an easy job, but with the InterviewIQ solution from HireIQ, call center recruiters and managers can arm themselves with the tools to do the job right the first time, ensuring the best quality agents in the fastest possible time. And, in the end, that will make call centers stronger and help businesses succeed.
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Edited by Rich Steeves
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Call Center Hiring Customer Testimonials
With InterviewIQ, the quality of prospective employees has risen dramatically. Our recruiters can focus their attention on detailed candidate evaluation instead of trying to schedule the initial interview.
Our customers have come to expect exceptional service and our crewmembers continue to deliver on each and every flight. HireIQ has demonstrated its ability to not only help us hire the best possible candidates, but to do so at a reduced cost of recruitment.