Call Center Hiring Featured Article
How to Raise Efficiency When Hiring for a Call Center: Part Five
April 02, 2012
By Jamie Epstein, TMCnet Web Editor
Implementing the correct call center hiring strategy is key to driving revenue streams, improving productivity and running a center in much more efficient manner. FurstPerson, a major provider in this space knows exactly what it takes to recruit the correct employees that will help contact centers continue to excel for a long period of time.
In conjunction with the call center hiring provider, in the past few weeks TMCnet has closely analyzed different ways in which to kick off this process, with the latest piece in this series devoted to streamlining common recruiting processes. Moving upwards and onwards, today we will highlight how to transition the recruiting process to an online environment.
In order to enable organizations to find the most qualified employees in the shortest period of time, Web-based tools must be leveraged that allow for the filling of positions to be extremely cost-effective. When placing job openings on a company’s website, there is additional charge as there typically would be when posting in a newspaper for example.
Knowing what qualities a successful employee must possess to successfully fill the role you are looking for can also help to cut down the time it takes to weed out unworthy applicants. In addition, continuously updating job descriptions will assist upper management in being able to better picture whom can hold what responsibilities.
When placing job applications on the Internet, candidates have the ability to complete these documents on their own time schedule, leading to better results overall.
According to the company, organizations can improve applicant volume by 1.5 to 2.5 by moving the process online. The online process will also help to weed out what FurstPerson calls “window shoppers” or people who start the applicant process but don’t follow through until the end.
It is crucial that a hiring solution will help to enhance performance across all divisions within the company and over the years the company has helped multiple clients reduce zero to 90-day turnover by 10 to 70 percent. Additionally, clients have seen their performance improvement rise from five to 30 percent for new hires, and elevated new hire training graduation rates.
Edited by Amanda Ciccatelli
Call Center Hiring is a web-based virtual interviewing application that helps you expand your candidate pool, interview more applicants in less time, and hire the best ones more quickly.
White Paper: Improving Hiring Performance
The Business Case for Virtual Interviewing. A Business Optimization White Paper
Effective customer service operations starts with hiring people with the right communication, technical, critical thinking and language skills.
IRT Case Study: Streamline Hiring Process
Business Transformation Radio
Related content you may also be interested in…
Call Center Hiring Customer Testimonials
With InterviewIQ, the quality of prospective employees has risen dramatically. Our recruiters can focus their attention on detailed candidate evaluation instead of trying to schedule the initial interview.
Our customers have come to expect exceptional service and our crewmembers continue to deliver on each and every flight. HireIQ has demonstrated its ability to not only help us hire the best possible candidates, but to do so at a reduced cost of recruitment.