Call Center Hiring Featured Article
T-Mobile Reveals Plan to Fire Large Amount of Call Center Workers, Then Hire Some Back
March 27, 2012
By Jamie Epstein, TMCnet Web Editor
Late last week, T-Mobile (News - Alert) announced a unique call center hiring plan which entails cutting 1,900 jobs in order to combine its call centers and then hiring back around 1,400 of those employees who were caught under the chopping block.
With plans to reduce its call center facilities from 24 to 17 by the end of June, the company will also be "restructuring and optimizing operations in other parts of the business, which will take place by the end of second quarter of 2012," the company commented in a statement.
There is light at the end of the tunnel, however, as T-Mobile plans to hire employees for 1,400 new positions at call centers in Allentown, Pa., Fort Lauderdale, Fla.; Frisco, Texas; Brownsville, Texas, Lenexa, Ks., Thornton, Colo., and Redmond, Ore.
Assisting with the costs of these employees move to the new area, the company will also be supplying a severance package, outplacement support, and two months of healthcare via the COBRA program, paid for by T-Mobile, to those unlucky employees who were laid off.
"Concentrating call centers is an important step to achieve competitive cost structures to successfully compete as Challenger and value player in the wireless market," said Philipp Humm, chief executive and president of T-Mobile in a recent PCMAG article. "These are not easy steps to take, but they are necessary to realize efficiency in order to invest for growth."
It seems not everyone is pleased with this upcoming initiative which will make hundreds of people jobless. In fact, The Communications Workers of America said it thinks T-Mobile’s decision “harms workers and communities, and in several locations, abuses taxpayers who provided funds to the company in exchange for employment and economic development.”
Instead of making the fateful decision to eliminate these much needed jobs, the company could have easily brought back outsourcing jobs that are located in Honduras and Asia. “Instead, T-Mobile USA did what CWA predicted would happen to a company without a path to a 4G-LTE (News - Alert) network: it cut U.S. workers’ jobs,” the CWA disappointingly added.
Edited by Carrie Schmelkin
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