Focusing on leveraging strategies and processes to ramp up call center hiring, FurstPerson offers companies a different way to look at things which will help them select the right employees for their center the first time around.

TMCnet has explored multiple ways to achieve this goal from organizing the correct sized recruiting team to developing a foundation that will allow a successful team to be built using an incentive plan featured in this week’s blog post which discusses streamlining common recruiting processes to improve utilization.

Typically, companies these days manage multiple call centers that are located all over the globe and use different processes in each. However, it is extremely important that these different centers all leverage the exact same processes to cut costs and increase flexibility within local resources. When one set of standards are used across all divisions of an enterprise, it makes it much easier to see what is working well and what isn’t, allowing for any problems to be rectified in the shortest amount of time possible.

FurstPerson’s call center hiring portfolio encompasses multiple aspects including customer care, technical support, both inbound and outbound sales, collections, home agents, supervisiors, staffing and RPO.

The company’s Customer Care solution allows companies to simply pinpoint important factors for specific jobs, create a hiring profile for the care positions, and use a Web-based solution that can accurately qualify each job candidate for the job profile they are best suited for. 

Additionally, the call center hiring provider will help contact centers to reduce retention by 10 to 70 percent, ramp up performance by five to 30 percent for new hires, improve new hire training rates, and cut down the time it once took recruiters to ensure that candidates had the skill set needed for a specific position.

Based on empirical research, job analysis and validation analysis, the call center hiring process leverages a proven hiring science to work through a large amount of candidates easily. With a 99.4 percent uptime guarantee, there is no need to look any further for a call center hiring model after seeing what FurstPerson is capable of offering.