Call Center Hiring Featured Article
Safe Auto Insurance Opens State-of-the-Art Call Center in Somerset, KY
June 07, 2011
By John Lahtinen, Community Development Editor, TMCnet
Safe Auto, the direct-to-consumer auto insurance company, has announced the expansion of its operations in Somerset, KY, to include a brand new call center. The new center, at more than 20,000 square feet, will be unveiled with a ribbon cutting ceremony today.
“Our new call center is a triumph of collaboration between state government and private enterprise,” said Safe Auto president Jon Diamond, in a release. “The government of Kentucky worked closely with us, every step of the way, to ensure the process was smooth, and that we always got the best Kentucky had to offer, from construction personnel to employees.”
According to the release, the new center includes a training room, a cafeteria, an advanced data backup center, and room for 250 call center associates. The facility, which will open with 83 employees, will hold HR, Sales, IT, and, Customer Service.
Safe Auto joined the Somerset community in 2008, opening a call center with 48 employees in space leased from the Southeastern Kentucky Economic Development Corporation.
“I am pleased that Safe Auto has chosen to expand its Somerset operations, creating additional jobs and investment in the Commonwealth,” said Governor Steve Beshear. “The success and growth of our existing industries is vital to our economic health and recovery. The opening of Safe Auto’s new call center is reflective of our ability to partner with our existing industries to grow Kentucky’s economy from within.”
Want to learn more about the latest in communications and technology? Then be sure to attend ITEXPO West 2011, taking place Sept. 13-15, 2011, in Austin, Texas. ITEXPO (News - Alert) offers an educational program to help corporate decision makers select the right IP-based voice, video, fax and unified communications solutions to improve their operations. It's also where service providers learn how to profitably roll out the services their subscribers are clamoring for – and where resellers can learn about new growth opportunities. To register, click here.
John Lahtinen is Community Development Editor for TMCnet. He has more than 15 years of combined professional and educational experience involving news, education, and marketing. John holds a master's degree in journalism from the S.I. Newhouse School of Public Communications at Syracuse University and a bachelor's degree in English from the State University of New York at Plattsburgh. To read more of his articles, please visit his columnist page.
Edited by Jennifer Russell
Call Center Hiring is a web-based virtual interviewing application that helps you expand your candidate pool, interview more applicants in less time, and hire the best ones more quickly.
White Paper: Improving Hiring Performance
The Business Case for Virtual Interviewing. A Business Optimization White Paper
Effective customer service operations starts with hiring people with the right communication, technical, critical thinking and language skills.
IRT Case Study: Streamline Hiring Process
Business Transformation Radio
Related content you may also be interested in…
Call Center Hiring Customer Testimonials
With InterviewIQ, the quality of prospective employees has risen dramatically. Our recruiters can focus their attention on detailed candidate evaluation instead of trying to schedule the initial interview.
Our customers have come to expect exceptional service and our crewmembers continue to deliver on each and every flight. HireIQ has demonstrated its ability to not only help us hire the best possible candidates, but to do so at a reduced cost of recruitment.